Customer reviews
Samsung UE75DU7100KXXU 75in Crystal UHD 4K HDR Smart TV
All reviews (54)
Too basic
Bought to replace a 48 inch model that was slightly out of date in regard to free view app availability, but should have done more...
Samsung UK
CX|Replied Monday 12th Aug 2024
Thank you for taking the time to share your feedback with us. We are sorry to read that you are unhappy with the specs of your new TV and that it does not perform the same functions as your previous model.
Although you are not 100% satisfied, we're certain that you will be very pleased with the impressive visual quality and crisp audio provided, without the need for a soundbar! ^CR at Samsung SupportFully satisfied our expectations
Certainly! Here’s the feedback in English:
“Recently purchased the Samsung TV. The picture quality is excellent: vibrant colors...
Samsung UK
CX|Replied Tuesday 28th Jan 2025
We're delighted to see how much you are enjoying your DU7100 TV! This stylish TV fits right into your home, and provides you with an immersive viewing experience thanks to the rich 4K picture and crystal clear sound, which is amplified with your connected soundbar. We've also made sure that the software is as user-friendly as possible, supporting apps seamlessly and making it easier than ever to experience the full potential of your TV. It's the whole package! ^SK at Samsung SupportNo Alexa
Good picture, sound not bad, but Bixby rather than Alexa is a negative. Also, there is no way to add additional apps! My old seven...
Samsung UK
CX|Replied Tuesday 14th Jan 2025
Thank you for taking time to review your 55" Crystal UHD 4K Smart TV. You can connect your TV to your Alexa via Samsung SmartThings, here is a link which will guide you on how to do that: https://www.samsung.com/uk/support/tv-audio-video/how-to-set-up-alexa-on-your-tv/?srsltid=AfmBOors9tHSmf6Lhe5qATcwg7WYEcxa-CU2mz6iXUCJ7b2WXemBoGu1
We also have some useful tips to help manage apps on your TV which can be found here: https://www.samsung.com/uk/support/tv-audio-video/how-do-i-manage-apps-on-my-smart-tv/
We are confident that this will resolve your issues, however, if you need further assistance, our helpful Support Teams will be on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung SupportTelly
The telly is okay, but the cable connection is a bit loose, so the telly keeps going on then off
Samsung UK
CX|Replied Wednesday 23rd Oct 2024
We are sorry to read that you cannot make the most of your 65” DU7100 Crystal Smart TV because one of the cables connected to it is a bit loose.
We would like to look into this in more detail to be able to offer you the best support, and please don't hesitate to speak to our TV & AV specialists, who will be ready to help.
You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm Sat-Sun | 9am to 6pm or on Live Chat here: https://spr.ly/6429qv7f5 ^CL at Samsung SupportFantastic smart tv
Great features and easy to use only problem is hard to register for the extend 5 years warranty
Samsung UK
CX|Replied Monday 28th Jul 2025
Congratulations on your feature-packed and intuitive 75” Crystal UHD DU7100 4K Smart TV, Demy!
Please also follow the steps on this link to register your product for the extended 5-ywar warranty easily and quickly: https://www.samsung.com/uk/offer/5-year-samsung-tv-warranty/ ^CL at Samsung Support
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