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Frequently Asked Questions
Who can I contact if I have a problem?
You can send us an email at general.enquiries@jdwilliams.co.uk or call us on 0345 071 9018.
How do I join JD Williams Rewards
Simply sign into your online account and follow the links to JD Williams Rewards, you don't need to fill in any additional information simply click 'Sign Up Now' and you're in!
Does it cost anything to join?
Nope, it's absolutely free to join!
Am I eligible for rewards?
Everyone that signs up for JD Williams Rewards will be eligible for rewards. You must have a valid JD Williams account to sign up.
Can anyone join JD Williams Rewards?
You must be 18 year or over and have a valid JD Williams account in order to join.
How can I be part of Rewards if I don't have access to email?
You will need to provide an email address in order to sign into your Rewards account online.
How do I claim my reward?
You can redeem your rewards by visiting jdwilliams.co.uk/rewards. You can click on the offer to find out more information and you can also redeem at this point too.
Can I access JD Williams Rewards from my smartphone?
You can access JD Williams Rewards from your mobile, desktop or tablet.
How do I update my details?
You can change or update your details by logging into your account and clicking on 'My Account'.
How will you use my data?
We will process your data in accordance with our Privacy Policy which can be found here.
When does each reward period run out?
Each of our rewards are valid for different lengths of time so be sure to log into your account and check our latest rewards.
Can I sign up to Rewards over the phone?
JD Williams Rewards is only available online via jdwilliams.co.uk/rewards.
What are the rewards?
Our rewards are regularly updated and are valid for different lengths of time, so be sure to log into your account and check your latest rewards.
Can I redeem my rewards outside of the U.K?
No, unfortunately you can only redeem your rewards in the U.K.
How do I know what my rewards are?
To find out what your rewards are log into your account or visit jdwilliams.co.uk/rewards. We will also send you Rewards emails too which will feature some of your rewards, so don’t forget to check your emails.
How do I receive JD Williams Rewards emails?
By signing up to JD Williams Rewards, you agree to receive emails about your Rewards membership, including updates on new and existing rewards. These emails will be sent to the email address you used to register for JD Williams Rewards. Please see our Privacy Policy for details of how we use your personal data and how we will keep you informed.
How do I opt out?
If you wish to opt out of JD Williams Rewards, you can visit the Rewards hub and click the 'opt out' button towards the bottom of the page.
What is JD Williams Rewards?
JD Williams Rewards is a new Rewards Programme which makes shopping with us even more fun. It's our way of treating our brilliant customers right. Once you've signed up you'll receive style inspiration and discounts from JD Williams plus prizes, offers and invites for show stopping looks and evenings out from some of our favourite brands, and there will also be fab freebies along the way too!
I have forgotten my log-in details
Your Rewards log-in is the same as you account details. Click here to recover your username or password.