Delivery & Returns
If you are a new customer and want to know a little bit more about how much you
might pay for our convenient delivery services, you can find out with our guide
below. Please note, these are our standard delivery charges - your individual
delivery charge will be presented at checkout each time you place an order.
*Order by midnight Sunday 20th of December 2020 for Standard delivery.
**Order by 11 pm 22nd December 2020 (12noon in Northern Ireland) for next
day delivery. Delivery times are based on the assumption that the items are
in stock. Whilst we make every effort to deliver goods on the day we
specify, we cannot guarantee delivery on that day or accept any liability
for out of pocket expenses, costs, losses or any other expenses due to
failed or late delivery. These options are only available if you live in an
area covered by our courier. Geographical restrictions may apply. Direct
dispatch orders are given specific lead times/due dates at the time of
ordering. For more information, please see full details online. ***Free
delivery to Parcel shops may be available for orders over £40 but some items
may not be available for delivery this way, such as large items. If this
option is available to you, we’ll let you know during checkout. Please bring
photographic ID (such as a passport or driving license) with you when you
collect your order
Get It Now
Get It Now
Unlimited Delivery for 12 months.
“JDW UNLIMITED DELIVERY” gives you 12 months unlimited use of
our Standard Delivery, Next Day Delivery, Sunday Delivery and Click &
Collect services for £9.95. You will still be charged for any Supplementary
Delivery Charges which apply and the charges will be clearly detailed on the
product pages and in your shopping basket prior to placing your order. “JDW
UNLIMITED DELIVERY” is only available: to UK customers with registered JD
Williams accounts; and for delivery to UK addresses. “JDW UNLIMITED
DELIVERY” is only available for purchase online when logged-in to your JD
Williams account. However, once you’ve subscribed, you can use it when
shopping online or over the phone. Your purchase of a “JDW UNLIMITED
DELIVERY” subscription is subject to acceptance by us. By purchasing “JDW
UNLIMITED DELIVERY” you understand and accept that the benefits will be
available from the date of purchase. You may cancel your “JDW UNLIMITED
DELIVERY” subscription at any time within 14 days from the date of purchase
by contacting us on 0345 071 9018. If you have not placed any orders with us
during this 14 day period, we will issue you a full refund of the £9.95 fee.
However, if you have (or anyone authorised by you to use your account has)
placed any orders during this 14 day period and incurred any delivery
charges, the amount of your refund will be reduced or you may not receive
any refund at all. All orders placed are subject to our standard terms and
conditions of sale. Delivery will be subject to the terms and conditions for
Standard Delivery, Next Day Delivery, Sunday Delivery or Click & Collect,
depending on which type of delivery you choose. For Click & Collect the £40
minimum order requirement will not apply to “JDW UNLIMITED DELIVERY”
subscribers. We reserve the right to amend these “JDW UNLIMITED DELIVERY”
terms and conditions at our discretion and we will inform you of any
Standard Delivery £3.50Our most popular
Happy to wait? Great for when you're happy for your items to arrive within
3-5 working days*
* Delivery times are based on the assumption that the items are
in stock. Whilst we make every effort to deliver goods on the day we specify
we cannot guarantee delivery on that day or accept any liability for out of
pocket expenses, costs, losses or any other expenses due to failed delivery.
This option is only available if you live in an area covered by our courier.
Next Day Delivery £4.50 Order by 11pm to receive next day
*If this option is available to you well let you know during checkout.
Delivery times are based on the assumption that the items are in stock.
Whilst we make every effort to deliver goods on the day, we cannot guarantee
delivery on that day or accept any liability for out of pocket expense,
costs, losses or any other expenses due to failed delivery. This option is
only available if you live in an area covered by our courier. The order cut
off time is calculated for you when you enter the checkout.
Click & Collect Please be aware some ParcelShop
locations are unavailable due to the pandemic.
Free Click and Collect to Hermes parcel shops when you shop online, for
orders over £40*
Find out more »
A small number of ParcelShop locations are
unavailable for delivery due to the pandemic. If your chosen store
becomes unavailable after you’ve ordered, your parcel will be returned
and you’ll need to reorder to your home or another address.
Have your parcel delivered to one of 5000 myHermes ParcelShops in the UK,
they're open typically 7am to 10pm, 7 days a week, so you can visit when
convenient to you. You'll be notified of your parcel's arrival by a text
message and email. Please bring some photographic ID (such as a passport or
driving licence) when you call to collect your parcel. An easy &
convenient service that's safe and secure at no extra cost! They also
process returns. *Free delivery to ParcelShop may be available on orders
£40 or over, subject to status and excludes certain products such as
large items. If this delivery option is available to you it will be shown to
you during checkout. Further details available on request.
Find your nearest myHermes ParcelShop »
Supplementary ChargesFor the bigger items
Sometimes, our larger, more expensive items may incur an extra delivery
charge. These items will be clearly marked with the supplementary delivery
charge. This supplementary charge is to help us cover the cost of us having
to get more handy men to deliver your parcel to you. We try to keep the cost
as low as possible.
By CourierArranged at your convenience
There are 3 ways you can arrange a courier to collect your returns;
- Arrange a collection via our website – log in and click on ‘my account’
then ‘arrange a return’ and follow the instructions
- Telephone our Enquiry Line and follow the simple steps.
- Call the courier directly if their number was left with your parcel
you know: Hermes offer an app that can be used for arranging returns!
At the Post Office If
you’d prefer to return your parcel through the Post Office:
Our return label no longer includes Post Office returns, but you can still
obtain a Post Office label online via the Royal Mail website.
If you don’t have a printer, don’t worry! A QR code will also be sent to your
mobile, and the Post Office will scan this code and print the parcel label.
Click here arrange your return
VIA myHERMES PARCELSHOP Open
7 days a week
Our return label can be used for any of the following Hermes services:
- Courier collection: arrange via your online account, the Hermes website
or app, or by calling us
- Locker drop-off: find your nearest location by visiting the Hermes
website or app
- Many local convenience stores offer a ParcelShop return service: look
out for the Hermes logo
- If you don't have a printer and you need a replacement label, you can
request a QR code from the Hermes website and scan this at your local
you know: Hermes offer an app that can be used for arranging returns!
ASDA to you
- You can visit the Asda 'toyou' website to print a label, or generate a
QR code to print in-store
- You can also go to the in-store kiosk and print a label by selecting our
Getting your parcel ready to return
- Include the advice note in your parcel, with the reason for return
marked (if you don't have this, just include a note with your
name/account number/address/item numbers and reason for return)
- Repackage your goods securely and attach the label to the outside
- Make sure you get a receipt and keep it safe until your return has been
- Allow up to 14 days for your return to be processed
Returns on Promotional Products3 for 2, buy one get one
If you need to return any of the items bought through special promotions (e.g
3 for 2, buy 1 get 1 free etc) you must include all the items bought within
See our terms and conditions for more details.
Return Receipts +Don't forget your receipt!
However you return your item, please remember to obtain and keep a receipt.
You will need to quote the unique reference code on your receipt if you have
a query about your return. Please keep your receipt until you have received
a credit for your return.
Terms & Conditions
We will replace or refund most goods provided they are returned to us within
35 days of receipt complete, unused, in their original packaging and with
any security tags intact. This Returns Policy does not apply to some goods
or may apply only if certain conditions are met. These goods are identified
on the product page and any such conditions are set out there. If you return
goods outside the scope of the Returns Policy and you have not exercised
your legal right to cancel, we reserve the right to return the goods to you
at your cost or to accept their return subject to making a deduction for any
loss in value of the goods a rising from your handling of them and a charge
to cover our processing cost. Your statutory rights remain unaffected by