If you are a new customer and want to know a little bit more about how much you might pay for our convenient delivery services, you can find out with our guide below. Please note, these are our standard delivery charges - your individual delivery charge will be presented at checkout each time you place an order.
Unlimited Delivery for 12 months.
“JDW UNLIMITED DELIVERY” gives you 12 months unlimited use of our Standard Delivery, Next Day Delivery, Sunday Delivery and Click & Collect services for £9.95. You will still be charged for any Supplementary Delivery Charges which apply and the charges will be clearly detailed on the product pages and in your shopping basket prior to placing your order. “JDW UNLIMITED DELIVERY” is only available: to UK customers with registered JD Williams accounts; and for delivery to UK addresses. “JDW UNLIMITED DELIVERY” is only available for purchase online when logged-in to your JD Williams account. However, once you’ve subscribed, you can use it when shopping online or over the phone. Your purchase of a “JDW UNLIMITED DELIVERY” subscription is subject to acceptance by us. By purchasing “JDW UNLIMITED DELIVERY” you understand and accept that the benefits will be available from the date of purchase. You may cancel your “JDW UNLIMITED DELIVERY” subscription at any time within 14 days from the date of purchase by contacting us on 0345 071 9018. If you have not placed any orders with us during this 14 day period, we will issue you a full refund of the £9.95 fee. However, if you have (or anyone authorised by you to use your account has) placed any orders during this 14 day period and incurred any delivery charges, the amount of your refund will be reduced or you may not receive any refund at all. All orders placed are subject to our standard terms and conditions of sale. Delivery will be subject to the terms and conditions for Standard Delivery, Next Day Delivery, Sunday Delivery or Click & Collect, depending on which type of delivery you choose. For Click & Collect the £40 minimum order requirement will not apply to “JDW UNLIMITED DELIVERY” subscribers. We reserve the right to amend these “JDW UNLIMITED DELIVERY” terms and conditions at our discretion and we will inform you of any significant changes.
Happy to wait? Great for when you're happy for your items to arrive within 3-5 working days*
* Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier.
*If this option is available to you well let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day, we cannot guarantee delivery on that day or accept any liability for out of pocket expense, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.
Want to know when your parcel will arrive?
State your desired delivery day and get your items delivered to an address of your choice. Order before 11pm Sunday to Friday and before 10pm on Saturday*
*If this option is available to you we'll let you know during checkout. Delivery times are based on the assumption that the items are in stock. Whilst we make every effort to deliver goods on the day we specify we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed delivery. This option is only available if you live in an area covered by our courier. The order cut off time is calculated for you when you enter the checkout.
Free Click and Collect to Hermes parcel shops when you shop online, for
orders over £40*
A small number of ParcelShop locations are
unavailable for delivery due to the pandemic. If your chosen store
becomes unavailable after you’ve ordered, your parcel will be returned
and you’ll need to reorder to your home or another address.
Have your parcel delivered to one of 5000 myHermes ParcelShops in the UK, they're open typically 7am to 10pm, 7 days a week, so you can visit when convenient to you. You'll be notified of your parcel's arrival by a text message and email. Please bring some photographic ID (such as a passport or driving licence) when you call to collect your parcel. An easy & convenient service that's safe and secure at no extra cost! They also process returns. *Free delivery to ParcelShop may be available on orders £40 or over, subject to status and excludes certain products such as large items. If this delivery option is available to you it will be shown to you during checkout. Further details available on request.
Find your nearest myHermes ParcelShop »Sometimes, our larger, more expensive items may incur an extra delivery charge. These items will be clearly marked with the supplementary delivery charge. This supplementary charge is to help us cover the cost of us having to get more handy men to deliver your parcel to you. We try to keep the cost as low as possible.
There are 3 ways you can arrange a courier to collect your returns;
Did
you know: Hermes offer an app that can be used for arranging returns!
If
you’d prefer to return your parcel through the Post Office:Our return label no longer includes Post Office returns, but you can still obtain a Post Office label by signing into your online account and selecting 'Arrange a Return' -just search for our brand in the list of retailers on the Royal Mail website. If you don’t have a printer, don’t worry! A QR code will also be sent to your mobile, and the Post Office will scan this code and print the parcel label. You can print a returns label by clicking here
Open
7 days a weekOur return label can be used for any of the following Hermes services:
Did
you know: Hermes offer an app that can be used for arranging returns!
If you need to return any of the items bought through special promotions (e.g 3 for 2, buy 1 get 1 free etc) you must include all the items bought within that deal.
See our terms and conditions for more details.
However you return your item, please remember to obtain and keep a receipt. You will need to quote the unique reference code on your receipt if you have a query about your return. Please keep your receipt until you have received a credit for your return.
We will replace or refund most goods provided they are returned to us within 35 days of receipt complete, unused, in their original packaging and with any security tags intact. This Returns Policy does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. If you return goods outside the scope of the Returns Policy and you have not exercised your legal right to cancel, we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods a rising from your handling of them and a charge to cover our processing cost. Your statutory rights remain unaffected by this policy.