You can also view our Main Help page or our Frequently Asked Questions.

Step-by-step guide for new customers

1. Find the products you want

  • If you know the item numbers that you want,
    you can search for an item number ; or use the Quick Order Form to search for several numbers at once.
  • If you know the type of product that you want,
    you can browse through our range in the areas that interest you; or search for products using keywords or item numbers
  • If you're not sure what you want,
    why not let us inspire you with the fantastic offers on our homepage!

2. Select products to order

  • Choose product options such as size, colour and quantity
  • Click the "Add to Bag" button to add the product to your order
  • When you've selected all the products you want, click "Go to checkout"

3. Register as a customer

  • If you have never shopped with J D Williams before, set up a new account using the "New Customer" option on the Sign In/Register page.
  • If you have set up an account with J D Williams by telephone or post, set up your account for use on the website using the "Enable Existing Account" option on the Sign In/Register page.

4. Place your order at the checkout

  • Check that your order details are correct
  • Choose the address where you want the order delivered
  • Choose the delivery option.
  • Choose whether to pay on your personal account or by credit/debit card
  • Click the "Place Your Order" button to complete your order
  • You will receive an email from us confirming your order

We hope the information above will answer your question, but you can also or call us on 0345 071 9018.