As a customer you are important to us, and we would like to hear what you think. Whether you would like us to answer a question, offer shopping advice, or simply respond to a comment or suggestion, we are here to help you.
But we may have already answered your query in our HELP section - click here to browse our easy to use help pages where you can find a wide range of Frequently Asked Questions and a First Visit.
Please select the category that best describes your enquiry from the list below. This allows us to make sure your enquiry goes to the correct department and allows us to reply as quickly as possible.
Alternatively if you have an enquiry you can call us on 0345 071 9018.or if you wish to place an order you can call 0871 231 2000 . (Calls cost 13p per minute plus your phone company’s access charge) . Calls may be monitored and recorded for training or quality purposes.
You can also email us directly using 'firstname.lastname@example.org' If you have an existing account please include your customer number within your email.
- Outstanding Orders
For enquiries concerning outstanding orders that you have not yet received. Please provide us with your item number. For delivery times please refer to the delivery terms and conditions.
- Received Orders
For enquiries concerning unwanted, incomplete or faulty goods that you have received. If part of your order is missing we will check to see if we can deliver the missing item(s). Please provide us with your item number.
- Returned goods
For enquiries concerning goods you have returned to us. Returned goods can take up to 14 days to appear on your account. If after 14 days returns do not appear on your account, please email us with your order details. Please provide us with your item number.
- My Account
For enquiries concerning your balance, payment, credit issues, your statement, Account Protection Plans or Cover Plan. Minimum payment due when we send a statement every 28 days; the minimum required is the minimum payment. The minimum payment can be found on your paper statement. Your total outstanding balance can be checked anytime on your online account.
- Our Products
For enquiries concerning our product range or special offers. Don't forget product details can be found on the website.
- Problems with our website
For any problems you have had with our website, or comments to help us improve it. To help us help you, please complete the form to include: browser and version, item number (if applicable) and details of the error.
- Comments on our Service
For any comments that you have relating to our service.
- Our Policies
For enquiries concerning our policies. Our policies can be found on the terms and conditions page.
- Signing In
For enquiries around signing in using your Email Address or Account Number please complete the form and include your Email Address and a brief description of the problem. You don't need to send us your password.
- Promotional Codes
If you experience difficulty using our promotional codes, please refer to our Terms and Conditions supplied with the offer. Promotional Codes may not be valid on our branded, electrical or homeware products. If you do require any further assistance, please complete the Contact Us form with as much information as possible.
- Other Enquiries
For all other enquiries.